Refund policy
Returns and refunds
We want you to love your Video Orb crystal ball. If you're not happy, here's how returns work.
Changed your mind? 14 days to cancel
You can cancel your order for any reason within 14 days of receiving it. Just email us at richardfarrar998@gmail.com with your order number to let us know. You then have a further 14 days to send the item back to us.
- Items should be returned unused, in their original condition and packaging where possible.
- We'll send you the returns address when you contact us. Please don't send items back without contacting us first.
- Unless the item is faulty or we sent the wrong item, you pay the cost of returning it.
Faulty, damaged or wrong items
If your item arrives damaged or faulty, or it isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll offer a replacement or a full refund, and you won't pay for any return postage. This doesn't affect your statutory rights under the Consumer Rights Act 2015.
Refunds
Once we receive your return (or proof you've sent it), we'll refund you within 14 days to your original payment method. For a full cancellation we refund the price of the item and the original delivery cost (delivery is free on all orders). We may reduce a refund if the item has been handled more than needed to check it works.
Personal content
Please remove any photos, videos or music you've loaded onto the crystal ball before returning it. We aren't responsible for personal files left on returned items.
Contact
Questions about a return? Email richardfarrar998@gmail.com or use our contact page.